Shipping and Returns

SHIPPING

Allow up to 2 working days for your order to be processed. You will receive an email notification when your order has been placed, along with another email notification when your order has been shipped.

All orders are shipped via USPS from NYC and arrival time will depend on which method of shipping you choose at checkout. Late shipping on our part will qualify for discounted or free shipping.

If you have any special requests for your purchase, such as alteration, please email us at Info@boutique.com as soon as you place your order.

 

RETURNS

Our policy allows for returns up to 14 days after purchase. After 14 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please submit a receipt or proof of purchase via email to info@iwacuboutique.com. We will assist you with the process.

Shipping Returned Items

To return your item, please mail your item to: 

PO BOX 200256
South Ozone Park,
NY 11420

You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanged items may vary in shipping time depending on the shipping destination.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 3 days, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund, contact your credit card or payment company—it may take some time before your refund is officially posted. If after speaking with the payment company, you still have not received your refund, please contact us at info@iwacuiwacuboutique.com.